Filtering lists is a daily activity for users and administrators. This question tests your understanding of how to correctly apply multiple filter conditions so that only records meeting all requirements are displayed.
❓ Quiz Question
You have a requirement to create a set of filter conditions on the Incidents list to show:
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Incidents where the state is Resolved or Closed
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Incidents where the Assignment Group is one of your groups
After clicking the Funnel icon and defining the first condition, what steps should you take?
✅ Correct Answer
✔ Click AND button; define the second condition; click Run.
❌ Incorrect Options
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Click AND button; define the second condition; press the Save button
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Select Assignment group on the Search box on the top bar; press enter
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This requirement cannot be achieved by the list filters since it requires advanced reporting
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Click Run; overwrite the first condition with the second condition; press enter
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Click OR button; define the second condition; press Run
🔍 Detailed Explanation
A filter controls which records appear in a list by applying one or more conditions. For a record to appear, it must meet the criteria defined in the filter.
In this scenario, both conditions must be true, so they must be joined using AND.
🧩 How List Filter Conditions Work
Each filter condition includes:
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Field – the column being evaluated
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Operator – how the value is compared
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Value – the data being matched
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Grouping – how conditions are combined (AND / OR)
✔️ Why the Correct Answer Is Right
🟢 Using AND to Combine Conditions
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AND ensures that both conditions must be met
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The filter evaluates all AND-linked conditions together
Correct sequence:
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Define the first condition
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Click the AND button
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Define the second condition
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Click Run
This immediately applies the filter to the list.
❌ Why the Other Options Are Incorrect
🚫 Saving Instead of Running
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Save stores the filter but does not apply it immediately
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The question asks how to show the records
🚫 Using the Search Box
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The search box performs a text-based search
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It does not apply structured filter conditions
🚫 Using OR Instead of AND
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OR would return records meeting either condition
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This would include unwanted records
🚫 Overwriting Conditions
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Replacing conditions removes earlier criteria
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Both conditions must exist at the same time
🚫 Advanced Reporting Claim
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List filters fully support this requirement
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No reporting or advanced tools are needed
🧠 Overall Explanation Summary
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Use AND when all conditions must be met
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Define conditions first, then click Run
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OR is used only when either condition is acceptable
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List filters are sufficient for this scenario
🏁 Final Thoughts
For exams, remember:
If the requirement says “and”, use the AND connector and click Run.
This simple rule eliminates most distractors.