ServiceNow Quiz on Creating List Filters with Multiple Conditions

Filtering lists is a daily activity for users and administrators. This question tests your understanding of how to correctly apply multiple filter conditions so that only records meeting all requirements are displayed.

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❓ Quiz Question

You have a requirement to create a set of filter conditions on the Incidents list to show:

• Incidents where the state is Resolved or Closed

• Incidents where the Assignment Group is one of your groups

After clicking the Funnel icon and defining the first condition, what steps should you take?

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✅ Correct Answer

✔ Click AND button; define the second condition; click Run.

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❌ Incorrect Options

• Click AND button; define the second condition; press the Save button

• Select Assignment group on the Search box on the top bar; press enter

• This requirement cannot be achieved by the list filters since it requires advanced reporting

• Click Run; overwrite the first condition with the second condition; press enter

• Click OR button; define the second condition; press Run

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🔍 Detailed Explanation

A filter controls which records appear in a list by applying one or more conditions. For a record to appear, it must meet the criteria defined in the filter.

In this scenario, both conditions must be true, so they must be joined using AND.

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🧩 How List Filter Conditions Work

Each filter condition includes:

1. Field – the column being evaluated

2. Operator – how the value is compared

3. Value – the data being matched

4. Grouping – how conditions are combined (AND / OR)

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✔️ Why the Correct Answer Is Right

🟢 Using AND to Combine Conditions

• AND ensures that both conditions must be met

• The filter evaluates all AND-linked conditions together

Correct sequence:

1. Define the first condition

2. Click the AND button

3. Define the second condition

4. Click Run

This immediately applies the filter to the list.

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❌ Why the Other Options Are Incorrect

🚫 Saving Instead of Running

• Save stores the filter but does not apply it immediately

• The question asks how to show the records

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🚫 Using the Search Box

• The search box performs a text-based search

• It does not apply structured filter conditions

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🚫 Using OR Instead of AND

• OR would return records meeting either condition

• This would include unwanted records

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🚫 Overwriting Conditions

• Replacing conditions removes earlier criteria

• Both conditions must exist at the same time

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🚫 Advanced Reporting Claim

• List filters fully support this requirement

• No reporting or advanced tools are needed

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🧠 Overall Explanation Summary

• Use AND when all conditions must be met

• Define conditions first, then click Run

• OR is used only when either condition is acceptable

• List filters are sufficient for this scenario

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🏁 Final Thoughts

For exams, remember:

If the requirement says “and”, use the AND connector and click Run.

This simple rule eliminates most distractors.