Meeting response and resolution timelines is a core part of effective task management. This question focuses on identifying the functionality used to track how long a task has been open and ensure it is completed within an agreed timeframe.
❓ Quiz Question
What functionality can you use to track the time a task has been open to ensure that tasks are completed within an allotted time?
✅ Correct Answer
✔ Service Level Agreements
❌ Incorrect Options
-
Approvals
-
Assignment rules
-
Inactivity monitors
🔍 Detailed Explanation
Service Level Agreements (SLAs) are specifically designed to measure and enforce time-based commitments. They track how long a task remains open and help ensure work is completed within defined targets.
✔️ Why Service Level Agreements Are Correct
🟢 Service Level Agreements
SLAs:
-
Track elapsed time on tasks
-
Measure response and resolution durations
-
Trigger warnings or escalations when thresholds are approached or breached
-
Provide visibility into performance and compliance
📌 Key point: SLAs focus on time-bound accountability.
❌ Why the Other Options Are Incorrect
🚫 Approvals
-
Control decision-making processes
-
Do not measure how long a task is open
🚫 Assignment Rules
-
Automatically assign tasks to users or groups
-
Do not track time or enforce deadlines
🚫 Inactivity Monitors
-
Notify users when a task has not been updated
-
Track inactivity, not total open time
🧠 Overall Explanation Summary
-
SLAs are used to track task duration
-
They ensure work is completed within defined time limits
-
Other features support workflow and visibility but not time tracking
🏁 Final Thoughts
For exams, remember:
If the question is about tracking time, the answer is almost always SLAs.
This simple rule helps quickly eliminate incorrect choices.
0 comments:
Post a Comment