Enabling Multiple Form Columns ServiceNow Quiz

Form layout options help improve usability and readability. This question focuses on who is allowed to enable multiple form splits, which is a platform-level setting rather than a simple form personalization option.

---

❓ Quiz Question

Form splits help you organise fields on a form into columns for improved visual layout.
What role is required to enable multiple form splits on the platform?

---

✅ Correct Answer

✔ admin

---

❌ Incorrect Options

• personalize_form

• itil

• form_admin

---

🔍 Detailed Explanation

Form splits allow a form to be divided into multiple vertical columns, making large forms easier to read and use. However, enabling multiple form splits is controlled at the system level, not at the individual form level.

Because of this, the capability is restricted to users with elevated permissions.

---

✔️ Why admin Is Required

• Multiple form splits are enabled using a system setting

• System-wide properties can only be modified by administrators

• Once enabled, form designers can arrange fields into multiple columns

📌 Key point: Only users with the admin role can enable this feature across the platform.

---

⚙️ How Multiple Form Splits Are Enabled (Conceptual)

Administrators must:

1. Enable the system setting that allows multiple splits

2. Make the option available in the form layout interface

After this, forms can be configured with more than one column.

---

❌ Why the Other Options Are Incorrect

🚫 personalize_form

• Allows basic form layout changes

• Does not grant permission to modify system-wide settings

---

🚫 itil

• Used for working with task and service records

• Has no authority over form configuration settings

---

🚫 form_admin

• Manages form layouts and UI elements

• Cannot enable platform-level features

---

📱 Additional Behavior to Know (Exam Tip)

When a form with multiple splits is viewed on a small screen:

• Fields in the first column appear before fields in later columns

• This ensures usability on mobile devices

---

🧠 Overall Explanation Summary

• Form splits improve visual layout by creating columns

• Enabling multiple splits is a platform-wide action

• Only admin users can enable this capability

• Other roles are limited to form customization, not system settings

---

🏁 Final Thoughts

For exam questions, remember:

If a feature requires changing system-level behavior, the answer is almost always “admin.”

This rule applies strongly to advanced form configuration.